We want you to be 100% satisfied with any product that you buy from Cycle Gear. If, in the unlikely event, you are not 100% happy with your purchase, Cycle Gear will refund the retail cost* of the product, provided that it is returned in a perfect saleable condition within 14 days. Any item bought in error will be exchanged*, i.e. where you buy the wrong size, although additional postage is a buyers cost.
All goods that we sell are covered by a warranty.
Most items have a warranty provided by their respective manufacturer BUT this warranty must be carried out by us.
If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase and our returns form. If it is found to be a genuine fault of manufacture we will of course repair or replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by its warranty we will contact you to tell you of this. If you subsequently require the product to be returned back to you, we will have to make a charge for carriage.
*unfortunately we cannot refund actual expense ie postage and packing and you will be charged for postage on any replacement items we send out where the original mistake was not ours.
If for any reason that your item(s) are returned, please print out and complete the following form: Returns Form
Cycle Gear will not accept any returns without this form.
68 Horton Street