FOR HELP & ADVICE CALL US
01422 344602
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Contacting Us

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Cycle Gear
68 Horton Street
Halifax
HX1 1QE

Telephone: 01422 344602

Opening hours: Monday to Saturday 9.00 - 5.30 and Sunday 10.00 - 4.00

Ordering

Ordering from Cycle Gear - UKbikesdepot.com is a simple and easy process. All you have to do is find the product you would like to buy, add the item to your basket and follow the checkout links to complete payment.

We make payment as easy and as safe as possible. We use a secure payment gateway if you are wanting to use a credit or debit card. We also offer a direct bank transfer and paypal as alternative options for those who like to pay via paypal.

Finally we offer bike finance on 99% of our products over the value of £350. this is supplied by Pay4Later and is a well known and reconised company for finance. This means you dont have to wait around for the bike you want.

Once we have received payment you will recieve a conformation email stating your order reference and order checkcode for tracking. Our normal waiting times on a delivery being dispatched are between 1-5 days, this make take longer a busy periods.

After the order has been PDI checked at our end by a Cytech qualified mechanic the order will be completed and you will recieve an email with a tracking number to track everystep of your parcel.

How accurate are your stock levels?

Although we do try to keep up with ever changing levels of stock, due to having thousands of items on our website, this can sometimes be inaccurate.

If in doubt, please check with us first by phoning 01422 344602 between

Mon-Sat - 9:00 - 5:30
Sun - 10:00 - 4:00

This way we can give you a definite yes, no or when.
If you order an item that transpires to be out of stock, we will inform you within 24 hours.

How long does delivery take?

Stock permitting, dispatch usually takes 1-5 working days, this make take longer a busy periods. Once dispatched your item will be with you for the next working day, please add a day or two for highlands and islands. For a more accurate date, call us on 01422 344602.

Who do you use for delivery?

For small items, we use Royal Mail Recorded delivery.This usually arrives the next deliverable day.
For larger items, we use TNT 48 Hours, 24 Hours or Saturay Delivery. These are always referring to business days, excluding Saturday.

Click Here. Many thanks to everyone who has left a comment. We appreciate you have taken time out of your schedule and we like to read reviews whether it be good or bad. We like to improve we ever possible to make it a better experience for you the customer as well as ourselves!

I've not heard of you before, how can you reassure me that this is a genuine online retail website?

We have been in online retail for the last 10 years and as a shop we have been going for over 40, becoming one of the largest cycle retail websites in the UK.

UKbikesdepot.com is one of the UK's largest suppliers of quality and affordable bikes, cycles and cycling accessories including helmets and locks based in Halifax, West Yorkshire. We supply a large range of Mountain Bikes, Road Bikes and Kids Bikes

We started as a small family run business in the Halifax Area of West Yorkshire and this is how we have stayed for over 40 years. We have a small but trusted team of staff who have been with us for a number of years. The company is still owned and run by two brothers. We have dedicated teams in all sections of our business. Office staff who you will be speaking to on the phone, workshop staff who are fully trained Cytech mechanics and shop staff who are knowledgable and experiance in all manners of riding. We now have female staff to help with any ladies bike questions and problems you may have.

We also own a large "real" retail premises which all items can be viewed in located at 68 horton Street, Halifax, HX1 1QE.

     
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