Assembly & Delivery
First and foremost, ALL bikes whether they are kids bikes, electric bikes, £50 bikes or £15000 bikes will be delivery built leaving you to turn the handlebars 45 degrees and fasten in place and to put the pedals on.
Tools will have to be provided by yourself, but you should only need a 5 or 6mm allen key and a 15mm spanner.
All bikes, including kids bikes, are delivered free of charge with TNT/FedEx on a standard next working day service. It may take us a day or two to get the bikes prepped for delivery, depending on how busy we are. This can be sped up with our premium delivery options (See options below).
For Parts and Accessories shipping, we use Royal Mail First and Second class.
Boxes & Packaging
We ship our bikes in custom-made boxes that we order from a specialist supplier. These boxes are generally thicker than most and offer a lot more support. We may at times reuse boxes from bikes that are shipped to us in.
To protect the frames, we use a max or cardboard cover and plumbers pipe insulation to make sure your new bike arrives safely with minimal damage. For smaller items, we always reuse boxes that orders are shipped to us in.
Delivery To Alternative Addresses
We are more than happy to ship to alternative addresses
Most items are shipped directly from our Halifax, West Yorkshire based showroom and warehouse. Confirmation for dispatch will be sent to your email address supplied and to your phone number supplied.
Here are our delivery options for bikes (Excluding Highlands and Islands):
Standard Delivery – Free
Next Day Delivery – £20
Saturday Delivery – £30
Next Working Day Before 12pm – £30
Next Working Day Before 9am – £40
Highlands And Islands will be subject to a £20 surcharge for standard bikes and a £30 surcharge for electric bikes. In most cases this will also take around a day longer than standard.
Here are our delivery option for Parts and Accessories (Excluding Highlands and Islands):
Standard Delivery Under £30 – £2.99
Standard Delivery Over £30 – Free
Out Of Stock and Special Order Items
If you order something and we find that it is out of stock or a special order item we will inform you within 24 hours and let you know your options.
Click and Collect
We are based in Halifax, West Yorkshire. We keep a lot of our online stock in our showroom and warehouse at HX1 1QE.
This can all be collected normally same day if not next day. This is an option at the checkout.