What information do we collect about you?

We try to collect as little information as possible. The amount and type of information varies dependent upon which area of our site you are using and details of the length of time any information is retained is shown under How long do we retain your information?:

If you are ordering from us:
- Your name, email, telephone number, postal address and postcode, along with your public IP address.
- Optionally, you may also provide a delivery name, address, postcode and telephone number
This information is stored within the website for a period 366 months (7 years).
If you are using our contact form:
- Your email
- Optionally, you may also provide a name and telephone number
This information is not stored within the website.
If you submit any other form of enquiry form, eg Product Enquiry on product pages, or similar:
- Your name and email along with other pertinent information.
This information is not stored within the website.
If you email us directly:
- Your email and name
This information is not stored within the website.

We DO NOT collect or store payment details within this website.

The internet web servers which host our website capture your public IP address and store it as part of the web access logs for our site.

We use Google and Bing advertising tools to collect anonymous data of our customers. This is purely: Gender Age Range Interests Browser type – the browser the user is using Location – this comes from the IP address where the hit originated. The IP address itself is not available in GA as it is personally identifiable information (PII) which violates the terms of Google Analytics. This is not your exact location, only which part of the country our ads were viewed in. Language – information provided from browser language settings It is provided to us in a NON personally-identifiable format. This data is not held with us and only viewable to us through Google Adwords & Analytics, Microsoft Bing Tools and Facebooks Business Accounts. Again, this is NON Personally-Identifiable.

How we use your information.

If you are ordering from us:
- We will use your information to process your order, carry out fraud screening and deliver goods to you.
- Some of your details may be shared with trusted third parties, for example a payment processor and a delivery agent.
If you are using our contact form or any other form of enquiry form on the website or if you email us directly., eg Product Enquiry on product pages, or similar:
- Your information will only be used to answer your enquiry

Third-Party processing of your information

Payment processor depending on your payment choice:
Monek (Secure Hosting) are our trusted payment services provider. https://www.securehosting.com/company/. We transfer you to Monek to make payment when you order from us and select our secure checkout. We do not have access to your full payment card information. Payment card information is at no point stored or transferred to/from this website.

Dekopay are our trusted finance provider. https://www.dekopay.com/privacy/. If you select to finance your purchase, we transfer you to the Dekopay site where you will need to provide additional information. We do not have access to any of the additional data you provide to Deko as part of your application.

Paypal are a trusted payment services provider. https://www.paypal.com/uk/webapps/mpp/ua/privacy-full. We transfer you to Paypal to make payment when you order from us and select our Paypal checkout. We do not have access to your full payment card information. Payment card information is at no point stored or transferred to/from this website.

Couriers and Parcel Delivery Companies

Royal Mail are our trusted parcel courier for smaller parcels. https://www.royalmail.com/privacy-policy/. When we ship your parcel with Royal Mail, we give Royal Mail your name and address.
TNT/Fedex are our trusted partner for Nationwide shipping. https://www.tnt.com/express/en_gb/site/privacy-policy.html When we ship your parcel with TNT we share your name, address, email and phone number so they can contact you with delivery information.

Evri are our parter for smaller parcels. https://www.evri.com/privacy-policy When we ship your parcel with Evri we share your name, address, email and phone number so they can contact you with delivery information.

Cycle Suppliers

ORBEA are a Cycle Company that supply Orbea Bikes https://www.orbea.com/gb-en/terms-conditions When you pre-order an Orbea cycle with us we will only pass on your email address and name. This is very rare and they do not add it to there database.

Advertising, Analytics and Customer tailored ads:

Google are a trusted advertising and analytics company. https://support.google.com/analytics/answer/6004245?hl=en When you view our website, one of our ads or use google, Google collects anonymous data. This is used with Google Analytics and Google Adwords so we can tailor our website experience and ads to customers. This data is NON personally-identifiable.

How long do we retain your information?

Our website has automated features which ensure that no personally identifiable information is retained for any longer than is strictly necessary.

For information held because you have ordered from us, the period is 366 weeks after which time your personal information is removed from the order record within our website.

If you apply for finance through our website, but the transaction does not complete for whatever reason, your personal information is automatically removed from the order record after 2 weeks.

If you commence but do not fully complete an order with us, some of your information may have been captured, however your personal information is automatically removed from the abandoned order record after 4 weeks.

If you have requested a stock alert from our website, your information is retained until the item comes back into stock, or 52 weeks, whichever is the soonest. You are required to confirm all stock alert requests, with unconfirmed requests being removed after a period of 48 hours.

If you have a customer rewards account, it will remain active unless you request us to remove it. If you decide to have your account removed, any points balance will be lost.

If you leave a product review, it will remain active unless you request us to remove it.

How secure is your information?

Your connection to this website utilises SSL technology which encrypts all communications between your browser/device and the site.

Once any information you share with us is received, any data we store within the website is stored in an encrypted format which can only be accessed by members of the Cycle Gear team.

Access to the administrative sections of our website is tightly limited to prevent access from outside our organisation.

Whilst we cannot 100% guarantee the security of data, we take all reasonable and practical precautions to keep your information safe. In the case of a Breach of Data you will be contacted within 72 hours of us knowing. We will also inform the ICO (Information Commissions Office). We will then determine the potential impact and what data was breached. We will update you along the way.

Marketing

Nobody likes to receive unwanted email (SPAM)! We will only send you marketing messages if you have requested it.

We offer two methods for you to give us your permission:

If you are placing an order with us, you can tell us you would like to receive news and offers by email during checkout by ticking the box.
If you have ordered from us before, you may also remove a previously given permission during checkout by not ticking the box.
We may offer a marketing emails signup option. Our marketing list is double opt-in. If you do choose to sign up, you will be asked (by email) to confirm you wish to receive marketing by email by clicking a simple link.
Every marketing email we send will have a simple "click to unsubscribe" link.

Mailing List: sendinblue are our trusted email client. https://www.sendinblue.com/legal/privacypolicy/ If you sign up to our mailing list we add your email address to our sendinblue database and this allows us to send bulk emails to all of our mailing list.

Access to your information.

Our website does not create a user account for you, nor require you to do so.
Should you wish to check the data we hold about you, you may ask for a "Subject Access Request" by contacting us. Easiest is by either

emailing us at info@ukbikesdepot.com
or writing to us at: Stephen Peacock, Cycle Gear, 68 Horton Street, Halifax, HX1 1QE

Before releasing any data, we will require proof of your identity.
You may subsequently request that any information which you believe to be incorrect be updated.
In some circumstances, we may charge a small fee to cover administrative costs, which you will be advised of at the time of your request.

Your right to be forgotten.

You may request that we remove your information from our systems. Should you wish to be forgotten, all or part (dependent upon your request) of the information we hold will be removed except where we have a legitimate legal basis for retaining it.
To ask to be forgotten please either

email us at info@ukbikesdepot.com
or write to us at: Cycle Gear, 68 Horton Street Halifax HX1 1QE

Before removing any data, we will require proof of your identity.
If we have a legitimate legal basis for retaining any of your information, we will inform you.

Cookies.

For details on what cookies we use and how we use them, please refer to our cookies page.

Links to other websites.

This website may contain links to third party websites. We are not responsible, nor have control of the privacy policies or practices of third party websites. No information provided through this website will be passed to a third party website except where specifically stated above under How we use your information.

Changes to our privacy policy.

Periodically, we may review our policy, for example if we change partners for payment processing or deliveries. Such changes will be reflected here at the earliest opportunity and you should check each time you share information with us that you are still happy to do so.

This policy was last updated

How to contact us.

If you have any questions or concerns about this policy, you may contact us by either phone, email or post and we will do our best to answer your questions/concerns as quickly as possible.

To call us: 01422 344602 or 01422 341963
To email us: info@ukbikesdepot.com
To write to us: Cycle Gear, 68 Horton Street, Halifax, HX1 1QE