Frequently Asked Questions (FAQ)
We have been in online retail since 2008 and as a shop we have been going for over 55 years, becoming one of the largest cycle retail websites in the UK.
Far from us saying this, we have an ever growing number of Testimonials on the web - Click Here . Many thanks to everyone who has left a comment. We appreciate you have taken time out of your schedule and we like to read reviews whether it be good or bad. We like to improve we ever possible to make it a better experience for you the customer as well as ourselves!
Although we do try to keep up with ever changing levels of stock, due to having thousands of items on our website, this can sometimes be inaccurate.
If in doubt, please check with us first by phoning 01422 344602 or 01422 341963 between
Mon-Sat - 9:00 - 5:00
This way we can give you a definite yes, no or when.
If you order an item that transpires to be out of stock, we will inform you within 24 hours.
How long does delivery take?
Stock permitting, dispatch usually takes 2 - 4 working days depending on how busy we are, special occasions such as Christmas can set this back slightly. Once dispatched your item will be with you within 48 hours.
Who do you use for delivery?
For small items, we use Royal Mail Recorded delivery.This usually arrives the next deliverable day.
For larger items, we use TNT/Parcel Force 48 Hours, 24 Hours or Saturay Delivery. These are always referring to business days, excluding Saturday and Sunday.
How can I pay for one of your bikes?
We want you to be 100% satisfied with any product that you buy from Cycle Gear. If, in the unlikely event, you are not 100% happy with your purchase, Cycle Gear will refund the retail cost* of the product, provided that it is returned in a perfect saleable condition within 14 days. Any item bought in error will be exchanged*, i.e. where you buy the wrong size, although additional postage is a buyers cost.
All goods that we sell are covered by a warranty.
Most items have a warranty provided by their respective manufacturer BUT this warranty must be carried out by us.
If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase and our returns form. If it is found to be a genuine fault of manufacture we will of course repair or replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by its warranty we will contact you to tell you of this. If you subsequently require the product to be returned back to you, we will have to make a charge for carriage.
*unfortunately we cannot refund actual expense ie postage and packing and you will be charged for postage on any replacement items we send out where the original mistake was not ours.
If for any reason that your item(s) are returned, please print out and complete the following form: Returns Form Cycle Gear will not accept any returns without this form.
Your Right to Cancel
If for any reason you would like to cancel your order before it has been received. Please call 01422 344602. Any orders that have not left our premises can be cancelled immediately (usually within 48 hrs).