Making your Payment

All credit and debit cards are accepted (excluding American Express) or cash on collection from our Halifax based store

How to Contact Us

A full set of contact details is included on our contact page including a simple form for you to use to email us.

Shipping and Handling

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.

Credit Card Security: Because of the threat to the security of your payment details, we will not request your credit card details via the order form. You will be contacted within 48 hours to confirm your payment details, thus ensuring that at no point are your details stored in any transmission across the internet.

VAT

All prices quoted on this website include VAT at the UK rate of 17.5%

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

We will not take payment for any items we do not have in stock without the buyers permission. The buyer will be contacted as soon as possible in this event.

If you wish to complain.

In the unlikely event that you should feel you need to complain, please contact the store either by telephone on 01422 344602 or by mail (contact details as per our contacts page) and address your complaint directly to Steve Peacock

Returns

We want you to be 100% satisfied with any product that you buy from Cycle Gear.
If, in the unlikely event, you are not 100% happy with your purchase, Cycle Gear will refund the retail cost* of the product, provided that it is returned in a perfect saleable condition within 7 days.
Any item bought in error will be exchanged*, ie where you buy the wrong size, although additional postage is a buyers cost.
All goods that we sell are covered by a warranty. Most items have a warranty provided by their respective manufacturer BUT this warranty must be carried out by us. If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase. If it is found to be a genuine fault of manufacture we will of course repair or replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by it's warranty we will contact you to tell you of this. If you subsequently require the product to be returned back to you, we will have to make a charge for carriage.
*unfortunately we cannot refund actual expense ie postage and packing and you will be charged for postage on any replacement items we send out where the original mistake was not ours.
PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC.